Debrief Coordinator

DHL Express is looking for a Debrief Coordinator at its facility in Richmond, British Columbia
. This role is essential to ensuring operational efficiency by managing scanner and vehicle technology, conducting driver debriefs, and maintaining compliance across various systems and processes.

Driver Debrief & Compliance

• Conduct debriefs for all drivers in person at the time of arrival into facility, including mobile debriefs when applicable
• Audit drivers to ensure all shipments are accounted for and report and address any discrepancies
• Verify debrief tool checkpoints, including deliveries and pickups, and address non-compliance issues with drivers
• Ensure shipments are appropriately labelled (e.g., SI stickers, undeliverable stickers)
• Reconcile On-Road Undeliverable (ORU) and update ECIS and AQCC records
• Review debrief data against GPS/Geotab tracking data to identify and investigate any unscheduled stops
• Count and reconcile all undelivered and export shipments physically by capturing proper checkpoints

Invoice & Reporting

• Review and verify invoices through OPMS/Debrief tools, ensuring timely and accurate submissions
• Ensure all invoice columns are properly filled and resolve discrepancies promptly
• File YVR/YSR/YVC Collection Reports and distribute Exceptional and Debrief Reports via email

Scanner & Technology Management

• Distribute and track scanners and keys, ensuring proper charging, troubleshooting, and repairs
• Address and resolve scanner-related issues such as storage capacity, screen damage, and font size adjustments
• Troubleshoot and resolve GCA-related issues on driver scanners, collaborating with IT and PUD supervisors
• Ensure drivers are correctly logged into Geotab for tracking

Fleet & Vehicle Coordination

• Collect vehicle and manage keys upon return
• Work alongside the fleet champion to maximize vehicle availability and active service
• Follow up on vehicle-related issues including scheduling maintenance and repairs
• Maintain an inventory of vehicle equipment (load bars, straps, dollies)
• Report all driver incidents, accidents, and vehicle damages to appropriate management

Workspace Organization & Maintenance

• Keep the workspace clean, organized, and efficient
• Ensure all equipment and supplies are properly stored and accessible

• Minimum Grade 12 education or equivalent
• Excellent written and verbal communication skills
• Strong organizational skills with ability to prioritize workload
• Computer literacy including proficiency in MS Word, Excel, and Outlook
• Ability to analyze data for inconsistencies
• Prior experience in the transport industry preferred
• Proven ability to work under pressure in a fast‑paced, time‑sensitive environment
• Demonstrated attention to detail

Schedule: Monday to Friday – AM or PM shifts. Flexible to work different shifts due to rotations or vacation coverage.