Collections Specialist

Opentext - The Information Company
Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
Reporting to the Manager, Collections, the Collection Specialist brings their solid experience in global collections to deliver on collection targets and accounts receivable targets. The successful candidate has a passion for delivering the best-in-class customer experience in accounts receivable and has the drive to learn from others on supporting the Cash Collection strategy. Integration is a way of life for us so you will bring your best practice mindset to continuously strive for flawless execution on every integration.

What

The Role Offers

Accountable for the timely collection of accounts and A/R maintenance in your portfolio; including ensuring accurate customer information is maintained.

Responsible for effectively resolving collection disputes in your portfolio.

Responsible to keep updated with changes in collection practices and processes.

Accurately evaluate the likelihood of collectability of disputed/contentitious items before they hit 30 days past due to flag “at risk” accounts to your leader to resolve.

Partner with your peers to support collection activities in other portfolios as required to ensure cash flow targets and other A/R targets are met.

Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collection and A/R function.

What You Need To Succeed

Enrolment in an accredited Credit and Collections program or equivalent work experience

Minimum 3 years’ collections experience, preferably global B2B.

Strong customer service mindset with the ability to solve it right the first time.

Good written and verbal communication and negotiation skills, specifically with internal and external customers.

Strong organization and time management skills, with demonstrated success managing multiple priorities.

Good working knowledge of ERP systems and Microsoft Office suite.

Strong collaborator understanding that you deliver as a team and, it is always best when you collaborate to find solutions to problems.

Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.

ONE LAST THING
This is an exciting opportunity for a customer-focused collections professional to play a key role in driving cash flow success while delivering an exceptional customer experience. As a Collection Specialist, you will manage a portfolio of accounts, build strong relationships with customers and internal stakeholders, resolve payment concerns, and proactively support accounts receivable goals. Working within a collaborative and supportive team, you will contribute to process improvements, identify opportunities to reduce risk, and help shape best-in-class collection practices.

The ideal candidate brings B2B collections experience, strong communication and problem-solving skills, and a positive, team-oriented approach to achieving results in a dynamic and evolving environment.

Open Text's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity…