Senior Manager, Project Services & Installation - Amico Mobility Solutions

Senior Manager, Project Services & Installation - Amico Mobility Solutions

Richmond Hill, ON

Amico is a Canadian manufacturer that has supplied innovative healthcare products to customers around the world for more than 30 years.

Amico Mobility Solutions is seeking an experienced Senior Manager, Project Delivery & Installation to lead and build our Project Management and installation capabilities. This is a senior, hands‑on leadership role for someone who can think strategically, work tactically and roll up their sleeves when required. The successful candidate will be expected to establish the structure, processes and accountability needed to consistently deliver complex capital equipment projects within healthcare and construction environments.

This is not a purely administrative or coordination‑focused position. The role requires a practical leader who can move comfortably between long‑term planning, team development, customer discussions, commercial decisions, construction coordination and on‑site problem solving. The successful candidate will initially strengthen the Project Management function and will progressively build and lead an internal installation operation.

Project Delivery Leadership

• Lead the Mobility Project Services team, including Project Managers, Project Coordinators, Estimators, Customer Service Representatives and administrative support staff.
• Take overall accountability for project delivery from contract award through planning, submittals, manufacturing, installation, commissioning and final closeout.
• Build a disciplined and scalable project delivery organization with clear roles, ownership, priorities, schedules, milestones and accountability.
• Assess current processes, identify gaps and implement practical improvements that strengthen project execution, communication and commercial control.
• Personally support complex, high‑value or high‑risk projects and step into project details when additional leadership is required.
• Ensure projects are delivered safely, on schedule, within budget and in accordance with contractual requirements.
• Develop consistent project management standards, tools, dashboards, reporting systems and performance measures.

Construction and Site Coordination

• Lead project coordination with general contractors, construction managers, architects, engineers, hospital representatives, distributors and installation partners.
• Ensure project requirements are understood early in the construction cycle, including structural conditions, above‑ceiling infrastructure, electrical requirements, room readiness, access restrictions and installation sequencing.
• Review drawings, specifications, contracts and site information to identify risks, scope gaps, interferences and potential cost impacts before installation begins.
• Participate directly in site visits, construction meetings and project reviews when required.
• Ensure RFIs, submittals, change orders, deficiencies and closeout documentation are managed accurately and promptly.
• Develop stronger field readiness and pre‑installation review processes to reduce delays, rework and unexpected installation costs.

Installation Operations

• Lead the development of Amico Mobility’s internal installation capability from the ground up.
• Define the installation operating model, staffing requirements, roles, training, safety expectations, tools, procedures and performance standards.
• Recruit, develop and manage internal installation resources as the operation grows.
• Manage a combination of internal installers and external installation partners based on project size, location, schedule and technical requirements.
• Establish installation planning, scheduling, site readiness, quality control and field reporting processes.
• Ensure installation teams are properly trained and that work meets Amico requirements, applicable codes, project specifications and customer expectations.
• Track installation productivity, labour costs, travel costs, quality issues, field performance and project profitability.
• Be prepared to visit project sites, support field teams and directly resolve installation and construction issues when required.
• Lead the transition from…