In-Store Customer Service Associate

• Offer customers a place to voice their concerns and react in a professional and empathetic manner
• Offer customers an excellent service by providing them with information about our products, services, promotions and availability
• Problem solve customer cases in a professional manner by gathering all necessary information and informing customers about different options and acceptable solutions
• Stay up to date and informed about all of Structube’s new products, promotions and services
• Build a good customer experience relationship with customers to increase customer retention
• Work effectively with internal teams to ensure a positive customer experience
• Process order pick-ups, exchanges and returns.

• Good interpersonal skills in a call center environment
• Previous customer experience in handling returns
• Able to solve problems, is resourceful and motivate
• Good reading and writing skills
• Ability to prioritize workload.

At STRUCTUBE, we believe in equal access to employment and the richness of the diversity of our employees!

About us:

Structube wants to offer its clients a wide range of modern edge home furniture at its best affordable prices! We help our customers rediscover their home, one room at a time. With over 80 stores nationwide and over 700 employees and counting, Structube's small family business has become a thriving retailer brand looking to transform its future retail markets. Join Structube and come experience working with our ambitious, dynamic and motivating team!

Dream a space for them. Dream a career for you!