Call Center Agent - Bilingual; un

Description

Join Our Team as a Bilingual Monitoring Center Agent (Full-Time, Permanent – Entry-Level Night Shift)

Location
:
Toronto, ON

Salary: $22.95 – $31.91/hour + premiums & benefits

We’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you.

This is an entry-level position for the night shift. Ideal for candidates looking to start or grow their career in a stable, mission-driven environment.

What You’ll Do

As a Monitoring Center Agent, you’ll be at the heart of our operations—responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You’ll handle inbound and outbound calls, follow clear procedures, and help ensure safety and peace of mind for our clients.

Your responsibilities include:

Responding quickly and accurately to alarm signals and phone calls

Monitoring security systems and video surveillance

Dispatching emergency services when needed

Documenting activity and following standard procedures

Supporting customers and technicians with professionalism

Working with a team that values precision and calm under pressure

What We Offer

We believe in rewarding your work and supporting your well-being:

· Competitive hourly pay

· Evening, night & weekend premium: +$1.50/hour

· Overtime pay: 1.5x or 2x depending on schedule

· Statutory holiday pay: 1.5x or option to take a paid day off later

· 6 paid personal days per year

· Flexible shift trading options

· Comprehensive benefits:

o Medical, dental, vision insurance

o Pension plan & retirement savings

o Life & disability insurance

o Employee Assistance Program

· Global career growth opportunities

What We’re Looking For

We’re seeking bilingual (French/English) candidates who are calm, focused, and ready to work in a fast-paced environment.

Required:

· High school diploma or GED

· Bilingual in French and English

· Willingness to work days, evenings, or nights (rotating weekends)

Preferred:

· Call center or security experience

· Strong communication and typing skills (25+ WPM)

· Comfortable with computers and multitasking

· Able to stay composed in potential emergency situations

Training Provided

We offer a 4–6 week paid training program on a daytime schedule to set you up for success.