Inside Sales Representative

Are you a service-oriented professional with a passion for delivering an exceptional customer care experience in the technology sector? We are currently seeking a dedicated Inside Sales Representative to join a dynamic and growing IT consulting firm in Richmond Hill. In this role, the focus is on more than just transactions; it is about providing world-class customer care to existing clients, ensuring their networking and infrastructure needs are met with precision and care.

As an Inside Sales Representative, you will act as a vital bridge between the client's technical teams and their valued customers, ensuring every interaction reflects their commitment to excellence in customer care.

This position is ideal for someone who thrives in a supportive environment where customer care is the top priority. You will manage existing customer relationships, handle complex inquiries, and ensure that the administrative backbone of the service cycle is seamless. Reporting directly to the Sales Operation Manager, you will be part of a team that values your contribution to the overall customer care strategy and offers a clear path for advancement within the organization.

The role offers a hybrid work model, allowing you to enjoy the collaboration of an office environment in Richmond Hill three days a week while managing your customer care responsibilities remotely for the remainder. While the primary language of business is English, your ability to communicate complex technical information in a friendly and accessible manner is what will set you apart.

This Inside Sales Representative role is a permanent opportunity that rewards your dedication to customer care with a competitive salary and a bonus structure tied to both team success and your own professional development.

Advantages
-Competitive base salary of $65,000 to $85,000, commensurate with experience in customer care or IT support, with 10% bonus based on team targets and professional development.
-Hybrid work flexibility: 3 days in the Richmond Hill office and 2 days remote.
-Direct mentorship and training from industry experts who prioritize your career well-being.
-Opportunities for growth.
-A supportive culture that celebrates team wins and provides the tools you need to succeed.
-Parking on site.

Responsibilities
-Deliver premium customer care by acting as the primary point of contact for client inquiries regarding quotes, orders, and technical specifications.
-Create and maintain accurate quotes for client opportunities, ensuring the Bill of Materials (BoM) aligns perfectly with customer requirements.
-Manage the end-to-end customer care journey within Salesforce, keeping all contact details, project updates, and renewal dates meticulously organized.
-Negotiate with vendors and distributors to secure the best possible pricing for our customers, advocating for their needs at every step.
-Oversee post-sales support, including tracking hardware shipments and ensuring digital licenses are delivered to the client promptly.
-Proactively manage contract renewals to ensure clients never experience a lapse in their critical IT infrastructure support.

Qualifications
-1 to 3 years of experience in a role focused on customer care, inside sales support, or client relations.
-Previous experience working within the IT reseller or consulting industry is highly desirable.
-CISCO certification is considered a very strong asset.
-Exceptional communication skills, with a focus on empathy and clarity in customer care interactions.
-A collaborative and "open-minded" approach to learning new IT systems and improving customer care processes.
-Ability to commute to Richmond Hill three times a week.

Summary
At Randstad, we are your partner for talent, helping you not just find a job you love, but also build a successful career that offers work-life balance and professional fulfillment. Our recruiters are experts in customer care and are ready to help you secure this exciting role in Richmond Hill. We care about your professional well-being and will support you every step of the way.

If this Inside Sales Representative position matches your ambitions, apply today!

If this job doesn't fit what you are looking for, reach out to our expert recruiters to discover more fulfilling career opportunities!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce,…