Customer Experience Associate; Precious Metals Analyst

Customer Experience Associate (Precious Metals Analyst)

We’re looking for a full‑time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Richmond Hill location (10355 Yonge St, Richmond Hill, ON L4C 3C1). This is a hands‑on, customer‑facing role where no two days are the same.

You’ll be the face of our business—guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry—we provide full training to give you the knowledge and confidence to succeed.

• Deliver outstanding in‑person and phone‑based customer service
• Evaluate jewelry and precious metals using our tools and training
• Educate customers and provide transparent, accurate information
• Maintain a clean, professional, and organized store environment
• Support day‑to‑day operations and contribute to team success

• A passion for customer service and helping people
• Strong communication and interpersonal skills
• A sharp eye for detail and solid problem‑solving abilities
• Comfort with basic math and computer systems
• A motivated, eager‑to‑learn mindset with a desire to grow

• $23/hour + performance‑based customer service bonuses
• Paid, hands‑on training in a unique and growing industry
• Clear opportunities for advancement across Canada Gold locations
• A supportive, team‑oriented environment where your growth matters

• Full‑time, 8‑hour shifts
• Day shifts including weekdays and weekends

• Minimum 1 year of customer service experience required