Global Industrial Bilingual Specialist

Become part of the Global Industrial team in Richmond Hill, ON, as a Bilingual Specialist committed to transforming customer experiences. You will interact with customers via telephone, email, and chat, providing tailored solutions to their inquiries.

With at least 5 years of experience in customer service or sales, you will be an essential link in addressing customer needs effectively. Responsibilities include checking order statuses, troubleshooting issues, and assisting customers with their online shopping journey.

Key Responsibilities:

• Serve as the main contact for customer issues

• Provide timely updates on order status and inventory

• Document all customer interactions in the system

• Assist customers in navigating the company website

• Engage in suggestive selling of additional products

Requirements:

• Minimum of 5 years in customer service or sales

• High school diploma or equivalent

• Familiarity with metric-driven work environments

• Strong bilingual communication skills

• Detail-oriented with problem-solving capabilities

Enhance customer engagement as a Bilingual Specialist and contribute to the growth of Global Industrial.
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