Metro Supply Chain Customer Experience Specialist

Become a Customer Experience Specialist with Metro Supply Chain at their Richmond Hill location, where your main focus is on customer support and order management. This on-site role requires a commitment to service excellence, from Monday through Friday.

You will be integral in managing customer orders, responding to inquiries, and handling any complaints that arise. Your responsibilities also involve maintaining documentation, processing returns, and ensuring accurate shipping information is conveyed to customers. Building long-lasting relationships with clients will be a key aspect of your role.

Key Responsibilities:

• Process and coordinate customer service activities

• Manage and log shipping and return records

• Respond to customer inquiries flexibly and effectively

• Verify accurate invoicing for all accounts

• Prepare customer service reports and maintain paperwork

Requirements:

• Minimum 2 years of office experience in a related role

• Proficiency with Microsoft Word, Excel, and Power Point

• Excellent verbal and written communication skills

• Ability to make independent decisions as needed

• Experience with Pack Manager is an advantage

Bring strong customer interaction and communication skills to help Metro Supply Chain deliver unparalleled service.
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