Trimble Customer Advocacy Manager

Join Trimble as a Customer Advocacy Manager in Richmond Hill, Ontario. Play a pivotal role in customer success and recurring revenue growth through strategic engagement and support.

In this vital role, you will have 3-5 years of experience in Customer Success or Inside Sales, driving long-term value for customers. Your mission will be to enhance client satisfaction and ensure their success with our technological innovations. Engage closely with clients and internal stakeholders to optimize the customer journey and develop insights that guide revenue strategies.

Key Responsibilities:

• Drive core sales activities to sustain recurring revenue

• Find upsell opportunities that match client business goals

• Foster high-level relationships with key customer stakeholders

• Support global OEMs and Resellers on subscription services

• Analyze metrics to inform retention and growth strategies

Requirements:

• 3-5 years in relevant technical or SaaS roles

• Bachelor’s degree in Engineering, Business, or related field

• Strong analytical and interpersonal skills

• Proven ability to manage complex customer relationships

• Self-starter ready for a dynamic environment

Bring your customer success passion to Trimble and help shape our future.
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