Client Services Associate - Training Centre; Part-Time

Position:
Client Services Associate

Employment:
Part-Time (20 hours/week)

Location:

Richmond Hill, ON (In Office)

Salary: $22/hour

We're looking for an enthusiastic Client Services Associate who is self-motivated and passionate about amazing customer service. If you love talking to people, solving problems and being surprisingly helpful, then this role is for you!

As an integral part of the customer-facing team, this role provides support and guidance to employers, employees and job seekers who have varied needs related to their health and safety training and the use of Worksite's online learning system. The Client Services Associate sees that clients and prospective clients have an amazing experience throughout their entire time with Worksite.

Based out of our Richmond Hill, Ontario Training Centre, this part-time role is needed to support our training team and will have a varied schedule of weekends and weekdays.

• Check-in students who are arriving for training and assist them with any questions
• Support instructor team at the location with in-class requests from students
• Help students register in other Worksite eLearning and instructor-led training courses
• Respond to client email inquires
• Ensure the coffee station and kitchen is stocked and clean
• Order classroom materials and ensure stock levels are maintained
  
  Reviewing online proctoring exams
• Assist with basic technical support related to Worksite's Learning Management System
• Identify areas to improve customer experience based on customer feedback and your own observations

You'll be a perfect fit for this energetic team if:

• You love talking to people - in person and online
  -learning what they need, and helping them find a solution
• You stay calm and steady under pressure and don't take customer tone personally
• You enjoy working collaboratively and supporting your team
• You're comfortable with structured workflows, routine tasks and working independently
• You think outside the box when it comes to solutions that are surprisingly helpful to ensure our clients are happy
• You can navigate the internet and apps at lightning speed, but you are genuinely patient and understand that not everyone has the great technical skills that you have.

• Experience in a relationship-centric communications-based role such as customer service, call centre or technical support
• Experience with a CRM and/or client support system (Zendesk preferred)
• Reliable attendance and punctuality
• Strong verbal and written communication skills
• Proficiency with computer tech/IT an asset
• Able to legally work in Canada

• Experience with messaging or chat‑based support
• Experience in hybrid call/chat workflows
• Experience in education or student support environments
• Experience in a call‑centre environment

We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

• Competitive hourly rate
• Vacation accrual at 6%
• Free parking
• Ongoing development and learning
• Exciting and collaborative work environment
• Working on an awesome team with a great company culture!

We thank all those that apply, however, only those selected for further consideration will be contacted.

In an effort to provide an authentic experience for our candidates, Worksite Safety does not use AI tools in the recruitment process. Similarly, we appreciate candidates who offer us only content that is a true reflection of their own work.

Worksite is one of Canada's leading providers of occupational health and safety services and was listed on…