Customer Relations Representative

Location: King City

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development
• Free food & snacks

About me: I have been a Desjardins insurance agent since 1998. I previously worked for two agents prior to opening my own agency in King City in Oct 2007. I pride myself on providing value-added, remarkable and a memorable client experience. My goal is to help people protect assets and preserve wealth. My passion for helping families and giving back to my community is the reason I do what I do.

I reside in King Township with my husband and son and I love the small town feel that the community embraces. My agency provides insurance for Auto, Home, Business, Life, Disability and Critical Illness. Experience matters. And it matters most when reviewing insurance needs.

Our team: is looking for a Customer Relations Representative part-time and full-time to help perform a variety of tasks within our insurance office. They will be helping by answering calls/ emails, greeting customers and many other tasks. A Customer Relations Representative will need to be flexible, well organized and eager to learn from the best. We are looking for top prospects who will help our team accomplish exciting projects and assignments in a fast-growing industry.
Responsibilities

• Upon receiving a call, assists the client by applying changes, cancellations and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Job Requirements:

• Professionalism and attention to detail.
• Ability to multitask.
• Strong communication and verbal skills.
• Ability to work in a fast paced environment.
• Active and responsible team member.
• Ability to take orders.
• Strong organizational and prioritization abilities.
• Ability to communicate with managers.

Qualifications:

• High school diploma.
• 2 years of experience doing office work.
• Knowledge of financial documents.
• Ability to use computer software and ease with communication technology.
• Experience with operations/ customer service.
• Second language is a plus.
• Continuous desire to improve.
• It's a requirement to obtain an OTL.

Benefits
Hourly and bonus
Team BBQ's and outings

Part time and full time positions.

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.