Email Program Manager at Staples

Drive customer loyalty as an Email Program Manager at Staples in Richmond Hill, ON, specializing in campaign-based and automated email strategies.

In this pivotal role, you will manage both scheduled emails and lifecycle-driven communications that significantly enhance customer engagement. Your collaboration with Marketing and Analytics teams will ensure messaging resonates with audience needs and drives service adoption. With a focus on performance and optimization, you will leverage data insights to refine email strategies effectively.

Key Responsibilities:

• Own and execute the mass email campaign calendar

• Manage and optimize automated lifecycle email flows

• Analyze performance for insights and improvements

• Lead testing initiatives to enhance engagement

• Ensure compliance with email marketing best practices

Requirements:

• 2-5 years of experience in email marketing

• Hands-on experience with email campaign management

• Strong analytical skills for performance tracking

• Experience with platforms like Klaviyo

• Education in Marketing or related field

Harness your skills in email marketing to contribute to Staples' customer experience.
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