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Technical Support Engineer at Mecatherm

Job in Richmond Hill, Ontario, Canada
Listing for: MECATHERM Canada
Full Time position
Listed on 2026-06-28
Job specializations:
  • Engineering
    Technical Support, Systems Engineer
Salary/Wage Range or Industry Benchmark: 70000 - 90000 CAD Yearly CAD 70000.00 90000.00 YEAR
Job Description & How to Apply Below
Elevate customer support experiences by joining Mecatherm as a Product Support Engineer.

Your role will focus on delivering technical assistance for MECATHERM and ABI equipment to optimize customer satisfaction remotely.

As a Product Support Engineer, you will provide exemplary remote support and collaborate seamlessly with internal teams. Your key tasks will include problem-solving, setting up alert-handling protocols, and continuous enhancement of the MyMecatherm tool. Your expertise is essential for improving customer relations and enhancing equipment effectiveness.

Key Responsibilities:

• Monitor and ensure control hub performance

• Analyze alerts and deliver remote diagnostics

• Prepare health reports for production line efficiency

• Carry out health assessments for customers in-office

• Support automation projects for retrofitting initiatives

Requirements:

• Diploma in Electrical Engineering or Automation Technology

• Minimum of 5 years relevant industry experience

• Proficient in SIEMENS and ROCKWELL automation tools

• Knowledge of industrial networks and drive systems

• Capable of interpreting technical schematics

Enhance technical support delivery and customer satisfaction at Mecatherm as a Product Support Engineer.
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