Senior Collections Specialist

Position: Senior Collections Specialist at Equitable
Take on a vital role at Equitable as a Senior Group Collections and Commissions Specialist in Waterloo, ON. This hybrid opportunity involves driving process improvements and mentoring team members.

In this position, you will serve as a trusted expert, focusing on complex inquiries and optimizing operations for the Group Benefits business. Utilize your extensive experience to analyze issues, enhance systems, and collaborate across departments, all while contributing to a positive workplace culture.

Key Responsibilities:

• Investigate complex Group Advisor compensation and contracting

• Lead User Acceptance Testing for enhancements in systems

• Manage complex collections and ensure payment accuracy

• Prepare advanced financial analyses and reconciliations

• Train and mentor team members on best practices

Requirements:

• Bachelor's degree in Business, Finance, or related area

• Minimum 5 years of relevant experience in insurance sector

• Strong command of FASAT and BMS administration systems

• Exceptional analytical abilities and attention to detail

• Excellent interpersonal skills and service orientation

Utilize your expertise to foster operational excellence at Equitable while enhancing your career prospects.