Senior Manager, Enterprise ; Delivery & Operations

Senior Manager, Enterprise Applications (Applications Delivery & Operations)

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management.

Open Text is seeking a Senior Manager of Solution Delivery and Development to act as a liaison between business stakeholders and lead delivery teams within the IT organization. This individual will be expected to act as the lead on various initiatives within the IT domain and will be accountable for working closely with internal technology teams to design, develop, and implement system enhancements.

• Own IT related solutions/programs in the Professional Services IT Systems domain e.g. Netsuite Open Air
• Manage onshore development workforce
• Partner with offshore development COE to ensure staffing
• Implement continuous improvement development through modern coding frameworks and best practices.
• Accountable for threading multi-phased solutions/projects across multiple releases into one coherent solution/program.
• Work with stakeholders and within the team to develop aggressive, yet achievable, delivery roadmaps.
• Drive the adoption of agile principles by collaborating with the Agile Coach, empowering the team to deliver value through continuous improvement and innovation.
• Accountable for IT HLD (High Level Design) /DDD (Detailed Design Document): content, completion and quality.
• Drive & contribute to project solutions – JAD sessions, responsible for gathering input / documenting HLD.
• Accountable for aligning all technology teams (Digital, Network) when delivering IT solutions.
• Support Architecture (Enterprise and Solution Architects) in defining overall solution approach in partnership with technology stakeholders.
• Support the Project Manager throughout project life cycle.
• Work with Enterprise Architecture and procurement on defining vendor expectations.
• Working with the PM, Application teams and governance in the creation and management of governance/gating artifacts.
• Accountable / responsible for the managing change requests.
• Responsible (in partnership with the PM / application teams) for the negotiation of code drop dates in balance with business requested delivery dates.
• Support testing teams/activities: test plan/case consultation and manage defect triage with appropriate application teams.
• Work closely with third‑party technology vendors; ability to challenge the vendor design to ensure what is being built satisfies the needs of our business partners.
• Liaise with other technology solution delivery groups including the Network and Infrastructure teams to ensure smooth delivery of projects and application support for the business.
• Work with the Business Unit, Go to Market team, Planning, and Engagement teams to develop realistic project plans that clearly state project deliverables and timelines.
• Manage project and portfolio budgets and assist in managing cost‑center financials.
• Coordinate team efforts to resolve complex issues and conflicts and elevate to executive level wherever required.
• Endorse quality, innovation and timely communication of issues / opportunities. Coach team members in delivery, issue management and risk management.

• Bachelor’s in Computer Science or related field or equivalent experience required.
• 10+ years of experience in the information technology field.
• 5+ years of experience in a project delivery role in a fast‑paced/agile environment.
• Previous team management experience.
• Previous IT program management experience preferred.
• General understanding of business operations and product delivery.
• Demonstrated ability of successfully leading complex IT projects and programs.
• Ability to…