System Administrator; Network

The System Administrator (Network Support) will provide Windows/Linux server and network support. Additional tasks will include maintaining systems, troubleshooting customer-related issues and assigned project work.

Requirements

• Monitoring managed customer equipment
• Take lead on Project work
• Managing & monitoring the ticketing system queue
• Providing remote troubleshooting and onsite troubleshooting as required
• Performing administrative tasks and troubleshooting for managed desktop clients
• Reviewing and analyzing logs such as security and maintenance log files
• Escalating to next level technical/vendor support as needed
• Proactively contacting customers when critical events require
• Staying current with technology
• Participation in projects as required
• Some physical work/lifting is required
• Rotating on-call pager coverage is required. Schedules are mutually agreed upon, and can change in keeping with business needs
• Strong communication skills – written and verbal
• Excellent customer service skills in person, over the phone and via email
• Strong multitasking, troubleshooting and analytical thinking skills
• Good time management skills, the ability to work independently
• Ability to multitask

Qualifications

• 4 years of Linux System Administration experience
• Good experience with Linux variants such as Centos, Debian, Red Hat, Ubuntu etc.
• 4 years of experience with Windows Server 2003/2008/2012/2016 and Windows Desktop 7,8,10 Admin
• Hands-on experience with VMWare
• Hyper-V experience is an asset
• Experience with various firewalls – CISCO, Fortigate, Sonic Wall etc.
• Juniper experience is an asset
• Understanding of Internet Services, DNS, Bind, SMTP-mail servers, Web-Hosting, VPN, SAN
• A good understanding of TCP/IP and general networking and systems security

This is permanent position located in Toronto, ON