ServiceNow Developer

As a Service Now Developer you will play a crucial role in designing, developing, and implementing solutions within the Service Now platform. You will work closely with cross-functional teams to understand business requirements and leverage your expertise to enhance and optimize IT Service Management processes.

Responsibilities

• Service Now Development:
  Design, develop, test, and implement custom solutions within the Service Now platform to meet business requirements.
• IT Service Management (ITSM):
  Collaborate with stakeholders to understand ITSM processes and requirements, ensuring the Service Now platform aligns with organizational goals.
• ITIL Implementation:
  Apply ITIL best practices to design and implement efficient and standardized workflows within Service Now, ensuring alignment with ITIL principles.
• Configuration and Customization:
  Perform configuration changes and customizations in Service Now, including the development of workflows, forms, business rules, and UI actions.
• Integration:
  Work on integrating Service Now with other IT systems, applications, and tools to ensure seamless data flow and process automation.
• Troubleshooting and Support:
  Provide technical support, troubleshoot issues, and resolve problems related to the Service Now platform.
• Documentation:
  Create and maintain comprehensive documentation for Service Now configurations, customizations, and integrations.
• Collaboration:
  
  Collaborate with cross-functional teams, including IT operations, development, and business units, to understand their needs and translate them into effective Service Now solutions.

Qualifications

• Proven experience as a Service Now Developer with a focus on ITSM and ITIL.
• Experience in integrating various systems with Service Now – implementations and/or migrations
• Experience with development, administration, workflow modification, maintenance and troubleshooting with the following modules:
  o Asset Management, Incident Management and Vendor Management
• Exposure to CMDB (Configuration Management Database) is an asset
• Strong proficiency in Service Now development, including scripting (Java, Python, SQL, C++)
• Familiarity with ITIL practices and experience implementing ITIL processes.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills and the ability to collaborate effectively with diverse teams.
• Service Now certification(s) preferred.

This is a 6 month contract hybrid role (possible extension or perm opportunity) located in Mississauga, ON (near Erin Mills)