Cloud administrator

Salesforce Administrator (Full Time, Richmond Hill)

Visual Defence Inc.

This role involves managing and optimizing the Salesforce platform while collaborating closely with internal teams to support Sales, Customer Success, and Service operations and drive long-term customer retention. The primary focus is ensuring that business processes are configured, streamlined, and aligned with organizational needs across a portfolio of platforms, such as Salesforce Sales Cloud and Sales Service, and Gainsight.

• Administer and configure Salesforce for internal teams.
• Maintain data accuracy, workflows, and reporting.
• Build dashboards and reports for operational visibility.
• Collaborate with Sales, Customer Success, and Support teams to optimize processes.
• Provide training and support to users.
• Setup, integration, and administration of customer related technology solutions, such as marketing, customer success, and support.

• Proven experience as a Salesforce Sales Cloud Administrator / Specialist.
• Excellent and active listening abilities.
• Ability to explain technical concepts to non-technical audiences.
• Understanding of customer lifecycle, renewals, and customer success processes.
• Experience with automation, workflows, and reporting.
• Strong communication skills and ability to work cross-functionally.

• A Bachelor’s degree is highly preferred, ideally in Computer Science, Information Technology or a related discipline.
• Salesforce certifications.
• Experience with Gainsight and Service Cloud configurations and integrations, or similar.
• Experience in SaaS or customer success driven organizations.

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

• Location:
  
  Richmond Hill, ON (On-site)
• Salary: $50,000 per year
• Job Type: Full-time, Permanent, Casual pay
• Starts as soon as possible
• Vacancies: 1
• Work Location:
  
  Richmond Hill, ON

• Are you legally authorized to work in Canada?
• Can you reliably commute to this job's location (Richmond Hill Ontario Canada, L4B 1L5)?