Professional Service Specialist

Salary Range: $85,000.00 To $90,000.00 Annually

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services.

Our team provides complete, turn‑key solutions with one goal in mind — to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Professional Service Specialist to join the MSP Corp Central team.

As a Professional Service Specialist you will be responsible to lead technical onboarding, infrastructure assessments, and modernization initiatives for new and existing clients. This role plays a critical part in ensuring every client environment is properly evaluated, secured, documented and fully integrated into MSP Corp’s systems. You will act as the primary technical owner during onboarding and infrastructure refresh projects conducting formal audits, validating configurations, identifying risks and delivering networking and Microsoft 365 deployments.

• Location: Richmond Hill, Ontario
• Schedule: Monday to Friday, 40 hours per week, 9:00 a.m. – 5:00 p.m.
• Work Mode: Hybrid
• Travel Requirement: These positions require a valid driver's license and access to a reliable vehicle.

• Deliver client onboarding from initial site visit through full integration into MSP Corp systems and documentation standards.
• Perform on‑site and remote onboarding for new clients, validating access, baseline configuration, networking readiness, security posture, and documentation completeness according to MSP Corp SOPs.
• Conduct formal IT infrastructure audits and technical assessments covering networking, firewalls, VPNs, Microsoft 365 posture, backup, and disaster recovery.
• Identify risks, gaps, and remediation recommendations as part of audits, onboarding, and infrastructure refresh activities.
• Act as the primary technical owner during onboarding, infrastructure refresh, and modernization projects, coordinating directly with clients to gather and validate technical information.
• Deliver networking deployments as part of onboarding and project work, including switches, firewalls, wireless, and ISP turnups, with hands‑on experience using Forti Gate firewalls and HPE Aruba switching and wireless platforms.
• Onboard customer environments into MSP Corp management platforms including Salesforce, N‑central, Connect Wise, and IT Glue documentation systems.
• Support project delivery alongside Project Leads, including Microsoft 365 migrations and deployments across Exchange Online, SharePoint Online, One Drive for Business, Teams, Teams Voice, Intune, and related services.
• Perform post‑deployment validation and stabilization, ensuring infrastructure, security, backup, and network configurations are verified and ready for handoff.
• Collaborate closely with Project Leads, Project Managers, and the Service Desk to ensure clean project handoff, long‑term supportability, and preservation of historical client knowledge.
• Exercise sound technical judgment, elevate risks and blockers early, and ensure work aligns with MSP Corp standards and security‑first practices.

• Proven experience performing IT infrastructure audits and onboarding in an MSP environment.
• Confidence deploying and configuring networking equipment including Forti Gate firewalls and HPE Aruba switching and wireless platforms.
• Strong knowledge of Microsoft 365 environments including Exchange Online, SharePoint, Teams, Teams Voice, Intune, and related services.
• Ability to identify infrastructure risks, security gaps, and remediation recommendations.
• Comfortability working both on‑site and remotely with clients.
• Hands‑on experience integrating environments into platforms such as Connect Wise, N‑central, Salesforce, and IT Glue.
• Strong project collaboration skills, working alongside Project Leads and Service teams for smooth handoffs.
• Sound technical…