Lead Support Specialist Clients

Position: Lead Support Specialist for OpenText Clients
Join Open Text as a Lead Support Specialist, providing essential support and strategic guidance to clients in information management. This role focuses on managing incidents and optimizing customer software investments.

You will be instrumental in understanding client environments while fostering trusted relationships. Your in-depth technical expertise will allow you to resolve incidents efficiently, recommend best practices, and mentor customer teams. Open Text values your communication skills as you coordinate timely updates and manage escalations to ensure satisfactory resolutions.

Key Responsibilities:

• Be the main contact for customer support issues

• Develop a strong understanding of customer environments

• Leverage technical knowledge for effective incident resolution

• Coordinate incident updates with Open Text technical teams

• Provide assessments and mentorship for customer support

Requirements:

• Bachelor’s degree preferred with 3 years of support experience

• Advanced knowledge of Open Text AI Operations Management

• Familiarity with databases and fundamental security concepts

• Excellent communication and relationship-building skills

• Ability to travel and work non-standard hours if needed

Drive customer success and enhance their experiences at Open Text as a Lead Support Specialist.
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