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Senior IT Support Specialist in Managed Services

Job in Richmond Hill, Ontario, Canada
Listing for: ABL Employment.com
Full Time position
Listed on 2026-06-22
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 CAD Yearly CAD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Join a growing Managed IT Services provider as a Senior IT Support Specialist dedicated to dental professionals. Lead your team in delivering high-level technical support while mentoring the help desk staff.

Our client seeks an experienced Senior IT Support Specialist with a strong background in supporting dental offices. In this vital role, you will manage complex IT issues, oversee software and network support, and guide junior staff, ensuring top-notch service quality and process improvements. Your insights will help shape the help desk environment.

Key Responsibilities:

• Manage complex IT troubleshooting in dental environments

• Support critical dental software and network infrastructure

• Lead and mentor junior IT staff

• Ensure quality standards in ticket resolutions

• Participate in after-hours and Saturday support rotations

Requirements:

• Extensive experience with dental office IT support

• Proven record in a senior or IT support leadership role

• Strong technical troubleshooting skills

• Capable of effective mentorship and leadership

• Excellent communication and relationship management skills

Bring your expertise and leadership to provide unparalleled IT services in the dental field.
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Position Requirements
10+ Years work experience
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