Lead Solution Consultant – CCaaS and AI

Join Connex Telecommunications as a Lead Solution Consultant specializing in CCaaS and agentic AI. Utilize NiCE CXone and Cognigy to revolutionize customer service experiences through advanced technology integration.

As a hands-on consultant, you will manage end-to-end solution work streams, collaborating with engineers and architects to drive innovation.

Your role includes mentoring team members while ensuring high-quality delivery of AI-powered solutions tailored to client needs.

Key Responsibilities:

• Design and implement CCaaS solutions from requirements to deployment

• Architect AI experiences and conversational automation

• Draft technical designs and integration specifications

• Oversee script and flow configuration in CXone and Cognigy

• Drive API integrations with major CRM systems

Requirements:

• 5+ years in contact center solution design and implementation

• 2+ years experience with Cognigy AI solutions

• Familiarity with cloud architecture principles

• Experience managing work streams or engagements

• Strong communication skills for client engagements

Accelerate your professional growth at Connex Telecommunications by leading transformative contact center solutions.
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