Senior Solution Architect at Connex Telecommunications

Lead innovative Amazon Connect solutions with Connex Telecommunications as a Senior Manager Solution Architect in Richmond Hill, Ontario. Drive end-to-end designs while collaborating in person and remotely.
Connex Telecommunications is searching for a Senior Manager Solution Architect to create scalable, secure cloud-native architectures. This role requires extensive Amazon Connect experience, the ability to define integration patterns, and expertise in AI-enabled workflows. You will coordinate solution-design workshops and engage with cross-functional teams to ensure seamless implementation of solutions.

Key Responsibilities:

• Design end-to-end Amazon Connect and agentic AI architectures

• Define integration patterns across CRM, telephony, and analytics

• Translate business objectives into secure technical designs

• Lead workshops with stakeholders for solution design

• Assess contact-center platforms and identify integration gaps
Requirements:

• Extensive experience with Amazon Connect solution architecture

• Knowledge of cloud integration, security, and compliance

• Strong communication skills with stakeholder management

• Experience in regulated industries, like banking

• Certifications in cloud architecture or related fields
Utilize your expertise in solution architecture to drive impactful outcomes for Connex Telecommunications and its clients.
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