Sr Mgr, Technical Program Management

The Senior Manager, Technical Project Management is responsible for leading the successful execution of a portfolio of technical product initiatives across product support, client-driven enhancements, production defects, and strategic product delivery. This role provides leadership across multiple technical project streams, ensuring high-priority product issues, small enhancements, new client requirements, and high-visibility biller needs are delivered with speed, quality, and strong cross-functional alignment.

This role bridges Product, Engineering, QA, Dev Ops, Implementation, Account Management, Compliance, and senior leadership to ensure product commitments are prioritized, planned, executed, and delivered effectively.

The ideal candidate has strong technical project management experience in software/SaaS environments, with the ability to understand APIs, integrations, release processes, defects, system dependencies, technical constraints, and client‑impacting product issues. This person must be comfortable operating in a fast‑paced environment where priorities shift, client needs are urgent, and delivery decisions require strong technical judgment and stakeholder management.

• Lead the delivery of a portfolio of technical product initiatives, including product defects, small product enhancements, client‑specific requirements, high‑visibility biller requests, and strategic product improvements.
• Oversee delivery timelines, scope, dependencies, risks, and execution plans across multiple product and engineering teams.
• Ensure product commitments are properly prioritized, planned, tracked, and delivered in alignment with business goals, client expectations, and operational readiness.
• Partner with Product Managers, Engineering Leads, QA, Dev Ops, Implementation, Release Management, Account Management, and Compliance to drive successful delivery outcomes.
• Provide leadership oversight for critical client‑facing issues, escalations, and high‑impact product delivery requests.
• Product Defects, Enhancements & Client Requirement Management
• Oversee the intake, prioritization, planning, and delivery of product defects, minor enhancements, client‑driven requests, and high‑visibility biller requirements.
• Partner with Product and Engineering to assess business impact, technical complexity, urgency, and delivery feasibility.
• Ensure critical defects and client‑impacting issues are triaged effectively, assigned to the right teams, and driven to resolution.
• Support prioritization decisions by balancing client urgency, product roadmap commitments, technical debt, regulatory needs, and operational impact.
• Track delivery progress from intake through development, QA, UAT, release, and post‑release validation.
• Governance, Reporting & Stakeholder Management
• Establish and maintain governance practices across the product delivery portfolio, including status reporting, escalation management, RAID tracking, delivery reviews, and executive updates.
• Provide clear, concise, and actionable updates to senior leadership on portfolio health, risks, blockers, delivery trends, and key decisions required.
• Act as a key liaison between Product, Engineering, Implementation, Account Management, Professional Services, Release Management, Finance, Compliance, and Operations.
• Ensure stakeholders have visibility into delivery progress, trade‑offs, risks, release readiness, and client‑impacting dependencies.
• Drive alignment across teams to ensure strategic priorities, client commitments, and technical delivery plans remain connected.
• Technical Delivery Oversight
• Work closely with Engineering and technical teams to understand solution design, API integrations, platform dependencies, technical constraints, defect root causes, release impacts, and implementation considerations.
• Ensure technical delivery plans account for development, testing, code review, environment readiness, deployment, release coordination, and production validation.
• Support technical issue resolution by facilitating root cause analysis, dependency mapping, impact assessment, and cross‑team coordination.
• Partner with QA and Dev Ops to improve testing…