NOC Analyst - Technical Support Specialist

Step into the role of NOC Analyst at Paymentus, where you'll leverage technical expertise to monitor systems and ensure exceptional service delivery. This full-time position supports 24/7 operations and requires keen investigative skills.

As a NOC Support Analyst, you will work in a fast-paced environment troubleshooting various systems while focusing on core policies.

Your role will involve improving processes, responding to alarms, and assisting customer-facing departments in understanding system impacts on customers.

Key Responsibilities:

• Support incident management through clear communication

• Monitor and maintain system availability continuously

• Document evolving processes and enhance workflows

• Collaborate with internal teams on customer-impacting issues

• Analyze network problems and conduct troubleshooting

Requirements:

• Bachelor’s Degree or equivalent professional experience

• 1-2 years in Operation Center support roles

• 2-3 years managing Windows and Linux systems

• Experience with ticketing systems and monitoring tools

• Familiarity with wired, VPN, and Wi-Fi networking

Contribute to operational success and customer satisfaction as a NOC Analyst at Paymentus.
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