Sr. Site Reliability Administrator

Opentext - The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can’t replace to help us shape the future of information management. Join us.

As a Senior Site Reliability Engineer, you will play a critical hands‑on role within a globally distributed SRE team focused on ensuring the reliability, performance, and stability of the data services that power our customer‑facing SaaS platforms. You’ll work across key components of our distributed systems ecosystem, including Kafka, Elasticsearch, Cassandra, Solr, Redis, and Open Search supporting both on‑premises infrastructure and public cloud environments (AWS, Azure, GCP).

This role is perfect for engineers who thrive on solving complex operational challenges, driving automation, and improving system reliability ’ll collaborate closely with cross‑functional teams, strengthen your expertise in distributed systems, and contribute to building resilient, high‑quality services that power critical applications for customers around the world.

• Operate, maintain, and scale distributed data platforms including Kafka, Elasticsearch, Cassandra, Solr, Redis, and Open Search across on‑premises and public cloud environments (AWS, Azure, GCP).
• Build, enhance, and support infrastructure using Infrastructure‑as‑Code (IaC) tools such as Terraform and Ansible.
• Perform patching, upgrades, and routine maintenance to ensure systems remain secure, stable, and compliant with internal standards.
• Collaborate with SRE and engineering teams to design, deploy and monitor data platforms and supporting infrastructure.
• Participate in incident response, troubleshooting, and root cause analysis, while contributing to a 24x7 on‑call rotation for critical services.
• Support capacity planning, performance tuning, and system health assessments to ensure optimal reliability and scalability.
• Develop and maintain technical documentation, including operational procedures, change plans and incident reports.
• Contribute to automation and reliability improvements, support service requests, help meet SLA/OLA commitments, and actively participate in team knowledge sharing and training initiatives.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field – or equivalent practical experience.
• 4+ years of experience in Information Technology supporting large‑scale enterprise systems.
• 2+ years operating or supporting distributed data platforms (e.g., Kafka, Elasticsearch, Cassandra, Solr, Redis, Open Search).
• 2+ years working with automation and configuration tools such as Terraform and Ansible.
• Strong knowledge of Linux systems administration.
• Experience working with public cloud infrastructure (AWS, Azure, or GCP).
• Solid troubleshooting skills and ability to resolve complex technical problems.
• Self‑driven, detail‑oriented, and able to manage multiple tasks in a fast‑moving environment.
• Familiarity with ITIL processes; certification is a plus.
• Experience with observability tools (Prometheus, Zabbix, Grafana, New Relic, etc.) is a plus.

Open Text is more than just a corporation, it’s a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At Open Text, we don’t just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

Open Text’s commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of…