Senior Manager Solution Architect - AI Focus

Advance your career at Connex Telecommunications as a Senior Manager Solution Architect, focusing on end-to-end AI and Amazon Connect solutions in Richmond Hill, Ontario. Collaborate with teams both onsite and remotely.

Connex Telecommunications is on the lookout for a Senior Manager Solution Architect to lead the architecture design for Amazon Connect and implement AI solutions. Successful candidates will have extensive experience creating secure and scalable solutions that align with business objectives. You will conduct workshops for cross-functional teams to optimize client implementations.

Key Responsibilities:

• Design Amazon Connect CCaaS and AI integration architectures

• Develop integration patterns for telephony and CRM systems

• Convert business needs into actionable technical designs

• Facilitate stakeholder workshops for architecture definition

• Evaluate current contact-center state to identify gaps

Requirements:

• Proven expertise in Amazon Connect architecture

• Background in cloud technologies and system compliance

• Excellent communication and stakeholder management skills

• Experience in regulated industries, such as banking

• Certifications in contact center technologies

Leverage your architectural skills to deliver high-impact solutions for Connex Telecommunications and elevate client satisfaction.
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