Toronto Dynamics 365 CRM Analyst

Position: Toronto Dynamics 365 CRM Analyst Role
Explore a rewarding position as a Dynamics 365 CRM Functional Analyst in downtown Toronto, focusing on the sales and customer service modules for a minimum 6-month contract. Elevate your career with this unique opportunity.
This role requires 6+ years of experience with D365 CRM, specifically in customization, configuration, and full-life cycle implementations. Your strong analytical and communication skills will enhance collaboration with the CRM agile team and the production support team in resolving issues. Candidates with experience in web development fundamentals and Agile approaches will excel.

Key Responsibilities:

• Lead customization and configuration for D365 CRM modules

• Work with CRM agile teams to deliver new features

• Assist in production problem resolution and issue handling

• Facilitate workshops and deliver training for superusers

• Collaborate with Architects to develop effective solutions
Requirements:

• Over 6 years in Dynamics 365 CRM customization experience

• Strong knowledge of Sales and Customer Service Modules

• Familiarity with integration and web development fundamentals

• Experience reading and writing reports in SSRS

• Agile certification or experience preferred
Bring your CRM expertise to make a significant impact in this dynamic role.
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