Senior eCommerce Analyst

The Staples Canada Enterprise Analytics team is seeking a highly skilled Senior eCommerce Analyst to drive insights and build reporting for our Staples Professional B2B eCommerce website,  The successful candidate will play a crucial role in understanding the customer experience on , providing actionable insights to empower the  product team and our Staples Professional business partners to make data-driven decisions.

Responsibilities

Develop and maintain a reporting framework to track key performance indicators (KPIs) related to customer behavior, site performance, and business objectives on

Analyze data from Google Analytics 4 (GA4), Adobe Analytics, and other sources to identify trends, opportunities, and areas for improvement in the customer experience and overall performance of

Collaborate with the  product team and Staples Professional business partners to translate data into insights, actionable recommendations, and strategies.

Create compelling data visualizations and presentations to communicate insights effectively to both technical and non-technical business partners.

Work closely with business partners to understand their reporting and analysis needs and proactively provide solutions and recommendations.

Develop and maintain documentation for reporting processes, data sources, and reporting methodology.

Stay up-to-date with industry trends, best practices, and emerging technologies in eCommerce analytics.

Qualifications

3+ years of experience in digital or eCommerce analytics leveraging web analytics tools, SQL, data visualization tools and other data analysis tools to build actionable reporting.

Experience with Agile or Scrum methodologies is an asset.

Bachelor's degree in Business, Analytics, Statistics, or a related field is preferred.

Strong analytical skills with the ability to interpret complex data and extract actionable insights.

Experience working with Google Analytics 4 (GA4), including analyzing clickstream data in a cloud data platform is a requirement.

Experience with Adobe Analytics is an asset.

Proficiency with SQL for data querying and manipulation

Experience with developing reporting in tools such as Looker (including writing LookML), Power BI, or Tableau

Excellent communication skills with the ability to explain technical concepts and findings to non-technical audiences.

A passion for storytelling through data and a demonstrated ability to leverage data to drive decision-making and business outcomes.

Physical Requirements / Working Conditions

Office Environment

Hybrid work

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more…

We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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