Sr. Systems Administrator

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management.

Senior Systems Administrator (Cloud) responsible for designing, implementing and maintaining enterprise observability and monitoring stack across hybrid/cloud platforms. This role provides deep technical expertise, drives best practices, improves monitoring quality, and ensures high reliability, actionable alerting, and ITIL-aligned operations in collaboration with NOC, engineering teams, and leadership.

• Deploy, configure, and maintain enterprise monitoring platforms including OBM, NNMi, Zabbix, Prometheus, and Graylog.
• Define and implement monitoring strategies, SLIs/SLOs, and alerting standards aligned with business objectives.
• Act as the primary engineering escalation point, leading complex incident resolution, root cause analysis, and post-incident reviews.
• Manage the deployment, upgrades, lifecycle, and overall health of monitoring infrastructure across global environments.
• Drive automation using Python, Bash, Terraform, and Ansible for monitoring provisioning, configuration, and remediation.
• Maintain monitoring data pipelines, exporters, collectors, discovery rules, and ensure platform reliability and performance.
• Provide 24/7 Tier‑3 support, participate in major incident calls, and ensure compliance with ITIL, GDPR, and DPZ standards.
• Leverage AI‑driven capabilities, including anomaly detection, AI‑assisted troubleshooting, and AI copilots to improve operational efficiency.
• Create and maintain high‑quality technical documentation, operational procedures, and runbooks while collaborating with cross‑functional teams.

• Hands‑on experience with enterprise Observability and Monitoring platforms, including OBM, NNMi, Zabbix, Graylog, New Relic, and Dynatrace.
• Strong expertise in NNMi, including network topology, polling strategies, SNMP, traps, and root cause analysis (RCA).
• Deep knowledge of Zabbix architecture, templates, event routing, automation, and Graylog pipeline design, parsing, and log ingestion.
• Proven SRE experience with SLIs/SLOs, service reliability, incident management, and production operations.
• Strong Linux, Kubernetes, networking, and large‑scale production infrastructure knowledge.
• Expertise in automation using Python, Bash, Terraform, Ansible, and integration with Git Lab CI/CD pipelines.
• Solid understanding of ITIL v3/v4, governance, GDPR, data protection regulations, and EMEA data residency requirements.
• Foundational knowledge of AI/ML concepts with the ability to leverage LLM‑based tools for troubleshooting, automation, and documentation.
• Proven leadership, mentoring, and stakeholder collaboration skills, with the ability to influence cross‑functional teams and drive operational excellence.

Open Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At Open Text, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

Open Text's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

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