Bilingual Technical Support Specialist Level I

Working

Location:

Ontario, Richmond Hill

Workplace Flexibility:  Hybrid

Job Description
As a key member of the Operations Team, the Technical Advisor provides technical product support for complaint handling, service, and repair activities. The role is responsible for supporting customers with inquiries related to currently supported Olympus equipment and ensuring the timely and accurate resolution of service‑related issues.

Job Duties

Respond to inbound customer calls and emails, and place outbound calls as required.

Investigate and resolve technical issues related to all Olympus sold products within the scope of training.

Accurately document incidents, update service tickets, and enter data into the ERP system to support reporting and analysis.

Create and manage work orders for field service activities, ensuring the accuracy of reported issues.

Coordinate with field service team to facilitate timely repair activities.

Generate and provide repair history reports for internal and external stakeholders, including guidance on report interpretation and analysis.

Support customers and sales teams by providing updates, solutions, and recommendations related to repair activities.

Maintain a strong commitment to delivering an exceptional customer experience.

Provide feedback to management on recurring issues and opportunities to improve support processes and the overall repair experience.

Complete training on Olympus electronic products to support progression to the Bilingual Technical Support Specialist II role.

Perform other duties as assigned.

Job Qualifications

Minimum college diploma in Electronics Technology, Electronic Engineering Technology, or a related technical field, or an equivalent combination of education and experience.

Minimum of 3–5 years in a technical support or customer support role, or related experience is required.

Professional‑level proficiency in spoken and written English and French is required.

Strong problem‑solving, interpersonal, and communication skills, both written and verbal.

Strong knowledge of APIs, software and system integrations, and interface management.

Demonstrated ability to consistently exceed customer satisfaction expectations for both internal and external customers.

Proven self‑starter with the ability to work independently and effectively follow and support management direction.

Strong work ethic with a demonstrated ability to achieve both individual and team objectives.

Demonstrated willingness to work flexible business hours to meet operational requirements.

Proficient in Microsoft Office applications; experience with ERP and CRM systems such as SAP, JD Edwards (JDE), Salesforce, and Power BI is considered an asset.

Competencies

Customer Focus

Tech Savvy

Decision Quality

Action Oriented

Resourcefulness

Ensures Accountability

Drives Results

Collaborates

Nimble Learning

Situational Adaptability

Benefits

Competitive salaries, annual bonus

Comprehensive medical benefits and pension plan

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance

Work‑life integrated culture that supports an employee centric mindset

Offers onsite, hybrid and field work environments

Paid volunteering and charitable donation/match programs

Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

Paid Educational Assistance

Compensation:  The anticipated starting base pay range for this full‑time position working at this location is $29.45 to $47.11 per hour plus potential for annual bonus (subject to plan eligibility and other requirements).

Olympus is committed to full inclusion of all qualified individuals. Persons with disabilities will be provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, contact

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

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