Senior IT Support Specialist

Our client is a trusted Managed IT Services provider dedicated to supporting dental professionals with high-quality IT solutions and onsite services. As they continue to expand, they are seeking experienced leaders to help guide their technical teams. We are looking for a Senior IT Support Specialist to provide advanced technical support while leading and mentoring the help desk team.

Immediate Hire

• Salary: $60,000 – $80,000
• Monday to Friday: 8:00 AM – 5:00 PM
• Evening phone support (rotational): up to 8:00 PM, shared across the team
• Saturday on-call: once per month (9:00 AM – 12:00 PM)

• Paid vacation
• Benefits after 3 months
• Work/life balance
• Career growth opportunities
• Supportive and growing team environment

• Provide senior-level troubleshooting for complex IT issues in dental environments
• Support dental software, systems, and network infrastructure
• Lead and mentor junior support staff
• Oversee ticket resolution and ensure high service standards
• Improve team processes and workflows
• Participate in rotating after-hours support (up to 8 PM)
• Provide Saturday on-call support (1 week/month, 9 AM-12 PM)

• Must have extensive experience supporting dental offices (required)
• Proven experience in a senior or lead IT support role
• Advanced troubleshooting and technical expertise
• Strong leadership and mentoring skills
• Experience with help desk systems (Connect Wise is an asset)
• Excellent communication and client relationship skills