Technical Support Specialist - Senior Position

Join Open Text as a Senior Technical Support Specialist, where you’ll impact global organizations by delivering exceptional support for Open Text Operations Service Management solutions. This role emphasizes customer success and technical excellence.

In this senior position, you will address complex technical challenges across diverse environments and ensure reliable operation of IT services. Engage with product teams for continuous improvement while mentoring fellow specialists. Your contributions will foster lasting customer relationships and drive operational success across enterprise environments.

Key Responsibilities:

• Provide expert support for Open Text OSM services

• Troubleshoot and resolve complex system issues

• Act as a key point of contact for critical incidents

• Collaborate with engineering for product enhancement

• Create content to enhance knowledge sharing and processes

Requirements:

• 5+ years in technical support for enterprise software

• Strong analytical and diagnostic skills

• In-depth knowledge of Linux and enterprise technologies

• Experience with cloud environments and scripting

• Excellent communication and teamwork abilities

Help shape the future of information management through your expertise at Open Text.
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