Technical Support Specialist at Olympus

Position: Technical Support Specialist I at Olympus
Explore a rewarding career as a Technical Support Specialist I at Olympus in Richmond Hill, Ontario. This hybrid role requires bilingual skills to assist customers with Olympus equipment inquiries.

As part of the Operations Team, you will be responsible for resolving service-related issues and providing exceptional support. This entry-level position involves troubleshooting technical problems, managing service tickets, and collaborating with field teams to ensure rapid repairs are executed.

Key Responsibilities:

• Respond promptly to customer inquiries via phone and email

• Investigate and address technical problems with Olympus products

• Accurately document service incidents in ERP systems

• Create and manage work orders for timely field service

• Provide updates and recommendations to customers

Requirements:

• Minimum college diploma in a relevant technical field

• 3–5 years of experience in technical support roles

• Professional proficiency in English and French

• Strong analytical skills and tech-savviness

• Excellent interpersonal skills for customer engagement

Embark on your technical support journey with Olympus, enhancing the experience for valued customers.
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