Amazon Connect​/AWS Developer

About Connex

Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

Connex is a leading technology solutions provider with 600 professionals across 14 offices in North America. We focus on delivering high-quality, scalable solutions while maintaining a strong commitment to integrity, accountability, and technical excellence. Our team is dedicated to ensuring clients and partners receive exceptional service.

We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments, integrating AWS services, and ensuring performance, scalability, and reliability across implementations.

• Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategies
• Integrate Amazon Connect with AWS services such as Lambda and DynamoDB
• Support scalable and efficient solution architecture

• Develop AWS-based solutions using Java and Node.js
• Build and deploy infrastructure using Cloud Formation or Terraform
• Apply AWS security best practices across all implementations

• Monitor system performance using AWS tools such as Cloud Watch
• Optimize reliability, scalability, and system performance
• Ensure high availability of contact center environments

• Maintain clear and up-to-date technical documentation
• Provide troubleshooting and ongoing support for existing solutions

• Work with cross-functional teams including IT, security, and operations
• Communicate effectively with stakeholders to gather requirements and provide updates

• Strong experience in AWS architecture or cloud engineering
• Hands-on expertise with Amazon Connect and related AWS services, including:
  Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, Cloud Watch, Cloud Front, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect

• Proficiency in Java and Node.js
• Experience with Infrastructure as Code (Cloud Formation or Terraform)

• Solid understanding of AWS security best practices
• Experience with monitoring, logging, and performance optimization tools

• Familiarity with Agile or Scrum environments
• AWS certifications (Solutions Architect, Developer, etc.)

• Work with a highly skilled and collaborative team
• Hybrid flexibility in the Greater Toronto Area
• Opportunity to grow within a fast-moving, technology-driven environment