Lead Cloud Applications Developer

Opentext
- The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

As a Cloud Applications Developer you will join an industry-leading organization and be engaged in the full-cycle development of the most advanced products and services solutions.

You will have the opportunity to work with a global product team for software debugging, development, and release management during the full product lifecycle.

Aligning with the company’s technical career path, Open Text offers you both vertical and horizontal growth in engineering, IT, and services.

• Maintain existing instances, setting up monitoring, troubleshooting performance and functional issues, patch upgrades, major upgrades, client migrations and various other tasks necessary for supporting Open Text SaaS clients. Provide guidance and mentoring to less experienced staff members.
• The primary product lines that the Cloud Applications Developer supports are PPM.
• The Cloud Applications Developer is responsible for establishing work environments for the Open Text SaaS clients along with debugging and investigating problems and failures within the environments, which include web application servers, infrastructure & database components to a certain extent.
• The Cloud Applications Developer interfaces with DBAs, Network Administrators, Application Consultants, Client Managers, and clients to handle multiple ongoing activities.
• Identify and document repeatable demand activities and support Tier 2 Support, Onboarding Team and other teams who will execute them. Provide technical feedback to Product Marketing and R&D and assist Tier 2 Support and Onboarding Team by providing technical and clients domain expertise.

• Bachelor's or master’s degree in computer science, Information Systems, or equivalent.
• Over 7 years of experience in a similar role.
• Well versed in all aspects of administrating PPM across multiple platforms/installations.
• Able to advise on and influence clients to follow Best Practices and methodologies.
• Able to troubleshoot problems in distributed web applications.
• Able to support clients through long upgrade processes.
• Strong technical expertise in networking, databases, AWS, Linux, and application support, with deep knowledge of Oracle/PostgreSQL and containerization technologies.
• Automation and modern IT skills including Jenkins, Python, Ansible, Bash scripting, and AI, with ITIL certification considered an advantage.

Open Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At Open Text, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to…