Sr. Manager, Technical Project Management

The Senior Manager, Technical Project Management is responsible for leading the successful execution of a portfolio of technical product initiatives across product support, client-driven enhancements, production defects, and strategic product delivery. This role provides leadership across multiple technical project streams, ensuring high-priority product issues, small enhancements, new client requirements, and high-visibility biller needs are delivered with speed, quality, and strong cross-functional alignment.

This role bridges Product, Engineering, QA, Dev Ops, Implementation, Account Management, Compliance, and senior leadership to ensure product commitments are prioritized, planned, executed, and delivered effectively.

The ideal candidate has strong technical project management experience in software/SaaS environments, with the ability to understand APIs, integrations, release processes, defects, system dependencies, technical constraints, and client-impacting product issues. This person must be comfortable operating in a fast-paced environment where priorities shift, client needs are urgent, and delivery decisions require strong technical judgment and stakeholder management.

• Lead the delivery of a portfolio of technical product initiatives, including product defects, small product enhancements, client-specific requirements, high-visibility biller requests, and strategic product improvements.
• Oversee delivery timelines, scope, dependencies, risks, and execution plans across multiple product and engineering teams.
• Ensure product commitments are properly prioritized, planned, tracked, and delivered in alignment with business goals, client expectations, and operational readiness.
• Partner with Product Managers, Engineering Leads, QA, Dev Ops, Implementation, Release Management, Account Management, and Compliance to drive successful delivery outcomes.
• Provide leadership oversight for critical client-facing issues, escalations, and high-impact product delivery requests.

• Oversee the intake, prioritization, planning, and delivery of product defects, minor enhancements, client-driven requests, and high-visibility biller requirements.
• Partner with Product and Engineering to assess business impact, technical complexity, urgency, and delivery feasibility.

• Establish and maintain governance practices across the product delivery portfolio, including status reporting, escalation management, RAID tracking, delivery reviews, and executive updates.
• Ensure stakeholders have visibility into delivery progress, trade-offs, risks, release readiness, and client-impacting dependencies.

• Work closely with Engineering and technical teams to understand solution design, API integrations, platform dependencies, technical constraints, defect root causes, release impacts, and implementation considerations.
• Partner with QA and Dev Ops to improve testing readiness, deployment reliability, defect prevention, and release quality.
• Translate complex technical issues into clear business language for non-technical stakeholders and executive audiences.

• Identify opportunities to streamline intake, prioritization, grooming, development handoff, QA validation, release readiness, and post-release support.
• Define and monitor delivery KPIs such as cycle time, lead time, throughput, defect aging, backlog health, release readiness, SLA adherence, and delivery predictability.

May supervise as required.

• 8+ years of experience in technical project management, program management, product delivery, software delivery, or technology portfolio management, preferably within software, SaaS, fintech, payments, billing, banking, insurance, or other regulated technology environments.
• Strong experience delivering client-facing technology solutions, including enterprise platforms, APIs, system integrations, product enhancements, production defect resolution, new client requirements, and high-visibility biller or customer requests.
• Strong working knowledge of Agile delivery practices, SDLC, PDLC, QA processes, release management, production support workflows, and cross-functional delivery planning.
• Ability to manage complex delivery priorities, technical dependencies, escalations, delivery risks, scope trade-offs, release readiness, and post-release validation across multiple teams.
• Proven ability to collaborate effectively with Product Managers, Engineering Leads, QA, Dev Ops, Implementation, Account Management, Compliance, Release Management, and senior leadership.
• Strong technical fluency across APIs, web services, system integrations, data flows, environments, deployments, defect triage, root cause analysis, regression testing, and production monitoring.
• Experience establishing portfolio-level visibility through…