Operations Coordinator

Job Details

Job Location:

Toronto Office - Richmond Hill, ON L4B 1J2
Position Type:
Full Time
Salary Range: $45,000.00 - $55,000.00

Travel Percentage :
Negligible
Job Category:
Information Technology
The Operations Coordinator keeps the IT department running smoothly: organizing spend, managing vendor relationships, renewing contracts on time, and ensuring helpdesk operations run without interruption. You'll work closely with the Lead IT Program Manager and partner across Platform, Infrastructure, Security, AI, and IT Services to make sure nothing falls through the cracks.
This role sits close to the center of how the IT department operates, giving you direct exposure to vendor strategy, budget decisions, and department-wide process improvement while reporting to the Lead IT Program Manager. It's a good fit for someone organized, detail-oriented, and motivated to make a department run better, with real room to build a foundation in IT operations and vendor management as the team grows.
Compensation  CAD $45,000–$55,000
Vacancy Status:
This is a new position and an exciting opportunity to join our team in a key role with immediate availability.
Hybrid Schedule  First week new hire training will be 3-5 days in office, then once per week in office on Thursdays.
Office Location  Richmond Hill, ON L4B 1J2
What You'll Do:
Maintain an accurate inventory of IT vendors, subscriptions, licenses, and contracts
Track renewal dates and flag upcoming deadlines to avoid lapses or unwanted auto-renewals
Support vendor due diligence, including pricing comparisons, reference checks, and basic risk review
Review contracts ahead of renewal, summarizing key terms, pricing changes, and red flags for stakeholders
Track IT department spend against budget, reconciling invoices, purchase orders, and subscription costs
Flag discrepancies or unexpected charges for follow-up
Monitor helpdesk ticket queues for aging, mislabeling, or stalled tickets
Coordinate with IT Services to ensure SLAs and response-time standards are met
Support administrative and operational tasks across the IT portfolio
Create and maintain documentation, trackers, and dashboards
Coordinate cross-team logistics, including meetings, follow-ups, and action item tracking
Take on ad hoc operational projects as department needs evolve
What You Bring   2-4 years of experience in IT operations, administrative, business operations, or a coordinator role
Strong organizational skills, with comfort managing multiple trackers, deadlines, and stakeholders at once
Clear written and verbal communication
Comfort working with all levels of an organization
A proactive, detail-oriented mindset — you notice when something's about to slip and flag it before it does
Ability to work cross-functionally with technical and non-technical teams
Nice to Have   Familiarity with JIRA or similar ticketing/project tracking tools
Exposure to vendor management, procurement, or contract due diligence

What We Do:

Smart Circle Internationalis a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit  to learn more!
Why You’ll Love It Here:  Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they’re in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move…