Decision Support Manager

Reporting to the Director of Finance, the Decision Support Manager leads Schroeder Ambulatory Centre’s (SAC) Decision Support function, translating EHR, clinical, and operational data into actionable insights that support operational stability, revenue optimization, and strategic growth. The incumbent will oversee data governance, external reporting compliance, executive performance reporting, and provides leadership in implementing Meditech Business and Clinical Analytics (BCA). The Decision Support Manager will work within a lean, high-impact environment to standardize reporting, guide analytics priorities, and support expansion of high-complexity services such as MRI, CT, and Day Surgery.

By strengthening data literacy and governance, the Decision Support Manager enables evidence-based decision-making across the organization.
Key

Duties & Responsibilities:

Develop, maintain, and operationalize the Decision Support Charter, including scope, priorities, and resourcing model
Establish and lead SAC’s Decision Support function as the authoritative source for clinical, operational, and corporate performance data
Chair the Data Governance Committee and ensure accountability for data standards, privacy, security, and regulatory compliance
Serve as the primary liaison with external stakeholders, including Ontario Health, CIHI, and the Ministry of Health, for submissions, targets, and data quality audits.
Oversee mandatory clinical and operational reporting (e.g., CIHI, MOH, WTIS), ensuring accuracy, timeliness, and regulatory compliance
Translate organizational and clinical objectives into performance metrics, dashboards, and executive briefing materials
Analyze funded volumes versus actual performance to support funding optimization and risk mitigation
Partner with clinical leaders and Meditech Super Users to ensure clinical documentation standards support analytics, reporting, and funding requirements
Provide analytical support for business planning, proposals, and operational improvement initiatives
Support executive and committee decision-making through benchmarking, utilization analysis, and ad hoc analytical studies
Perform additional duties and undertake special projects as assigned
People Responsibilities
Provide direct supervision, performance management, coaching, and professional development for the Senior Decision Support Analyst
Set work priorities, review outputs, and ensure the quality, consistency, and continuity of Decision Support deliverables
Lead internal data governance and data quality initiatives to support collaboration and adoption of standards across clinical, privacy, and technical stakeholders
Foster a data-driven culture by promoting accountability, standardization, and effective use of performance information across the organization
Financial and Budgetary Accountability
Provide financial and volume-based analysis to inform executive and departmental budget planning
Support funded volume planning and performance monitoring to mitigate financial risk and protect provincial funding
Advise senior leadership on the financial implications of operational performance, utilization, and reporting accuracy
Contribute analytical input to business planning, proposals, and resource allocation decisions
Monitor performance against funded targets and escalate risks or variances to appropriate leaders
Corporate Responsibilities:
Ensure all Decision Support activities comply with PHIPA, privacy, security, and data governance requirements
Promote standardized data definitions, documentation practices, and reporting methodologies across the organization
Support organizational accreditation, regulatory reviews, and external audits by providing accurate, validated data and analytical support
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