Principal Product Manager; Professional Services

Opentext
- The Information Company

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Open Text is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

The Principal Product Manager (Professional Services) is responsible for the design, development, commercialization, and lifecycle management of a portfolio of packaged Professional Services offerings. This standardized services catalogue of fixed-scope packages, deployment accelerators, and upgrade and migration paths, spans the entire customer lifecycle, from initial deployment, through functional extensions, upgrades, and cloud transformation journeys. This role will be responsible for defining the value proposition, delivery model, and commercialization framework for their offers, bridging Product Management, Sales, Presales, Delivery, and GTM teams.

As customers accelerate the transition from traditional on-premises licenses to modern cloud subscriptions, they will translate Open Text’s enterprise solutions into repeatable, high-value packaged services that drive rapid time-to-value and make it easier to position our value.

• Defining the vision and product strategy for a portfolio of packaged offers aligned to Open Text’s strategic growth themes.
• Designing, building, and maintaining a standardized services catalogue including work breakdown structures, scope of work, service definitions, and unit economics.
• Creating modern offerings that accelerate customer migration to the Open Text cloud, with a focus on SaaS adoption, change management, and continuous optimization.
• Aligning cross-functional Sales, Delivery, and GTM teams on a single unified vision for your offer design and execution plan.

• Partnering with Sales, Demand Hub, and Offer Management to position your services and align with targeted sales plays.
• Building business cases, pricing models, and commercialization strategies that support both direct and partner-led motions.
• Ensuring offerings are fully documented, priced, and launch-ready across North America, Europe, and international markets.
• Developing playbooks, success stories, and enablement materials that equip Sales and Presales to position, scope, and sell standardized service packages.

• Conducting voice-of-customer research to identify recurring enterprise needs around modernization, data governance, and AI adoption.
• Collaborating with regional and industry leaders to ensure offers resonate across verticals such as financial…