Senior Analyst End User Services

Position: OpenText Senior Analyst for End User Services
Transform technology landscapes as a Senior End User Services Analyst r expertise will guide endpoint management and security improvements for users worldwide.

As a strategic leader within the IT End User Services team, you will be pivotal in delivering innovative solutions that enhance digital capabilities and streamline processes. You will be responsible for the security and lifecycle management of endpoints and engage with various stakeholders to drive collaborative technology outcomes. This position reports to the Manager of Service Delivery.

Key Responsibilities:

• Conduct technology evaluations and rollout strategies

• Author documentation and maintain knowledge-sharing materials

• Manage vendor relationships and service contracts

• Implement AI-driven automation to optimize workflows

• Lead training sessions and user enablement initiatives

Requirements:

• Minimum 4 years in endpoint engineering or services analytics

• Strong proficiency with Microsoft 365 and endpoint security tools

• Hands-on experience with meeting room technologies

• Ability to write scripts using Power Shell

• Strong communication and leadership capabilities

Lead the charge in enabling effective end-user services at Open Text, enhancing user experience through innovation and collaboration.