Associate Technical Support Specialist

Technical support and troubleshooting define this Associate Product Support Specialist role at Open Text, supporting clients through phone and email.

As an Associate Product Support Specialist, you will provide technical and account support while resolving missing data, functionality, and escalated technical issues. The role emphasizes analytical troubleshooting, client service, communication, and collaboration with Engineering, Development, and cross-functional support teams. Training, coaching, and knowledge-sharing support your technical expertise and team contribution.

• Provide technical and account support through phone and email
• Investigate high-priority cases using CRM systems and knowledge bases
• Reproduce defects and test fixes with Engineering and Development
• Maintain accurate, clear, and usable knowledge base content
• Support teammates through coaching and real-time knowledge sharing

• Ideally one to two years of technical support experience
• Technical proficiency across Windows, macOS, networking, security, and web applications
• Associate degree in a technical or computer-related field preferred
• Strong analytical, troubleshooting, and critical-thinking skills
• Excellent verbal and written communication skills

Apply technical troubleshooting, client support, and cross-functional collaboration skills as an Associate Product Support Specialist at Open Text.