Mgr - Shop Job Richmond Hill area,Ontario Canada,Retail

Position: Mgr - Shop (CAN)

Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

Lead & work as part of a successful, engaged team to best meet the needs of our customers

Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life

Problem solves effectively & proactively as much as possible using available resources

Communicate effectively & act as a flexible & responsible role model to your team

Ensure development of customer loyalty to further build The Body Shop brand

Meet sales & performance targets

Manage stock; monitor & manage change

Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance

Identify & attract high potential candidates & develop current team members to succeed in their goals

Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

Experience in a customer facing role, people leadership & team development

Able to meet sales & performance targets with outstanding planning & organizing skills

Ability to work collaboratively within a feedback culture

Experience coaching & developing a successful team

Outstanding leadership & communication skills

Experience using data (KPI’s) to make sound business decisions

Comfortable with Microsoft Office Suite

Flexibility to work across Sunday to Saturday is required

What we offer

Benefits start within your first month

Comprehensive onboarding in your new position

Training hours for you & your team as needed

A 50% discount on regular product & 30% on Gifts

Freebies - when we launch new products, we want our Teams to be the first to fall in love with them

Paid volunteer days - so you can spend time with the causes that matter to you

Ability to make connections with Community Partners to drive local activism

(UN) Uniform
- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good

Ability to offer a real living wage to your Customer Consultants

Opportunities to grow within the Brand

Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

Commerciality Collaborative Skills Leadership Personal Conduct Purpose We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.


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