Warehouse & Ecommerce Manager

Sporting Life is a proudly Canadian sports lifestyle brand, inspiring people to live, enjoy, and enable the sporting life since 1979.

From skiing and running to biking and tennis, we offer the best gear for those who live an active lifestyle.

As part of Sporting Life Group, alongside Golf Town and Team Town, we blend sport and style to help Canadians get outside and keep moving.

• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• Team-first culture that celebrates an active, sports lifestyle.
• Fun, fast-paced hybrid environment where your passion for sport and style belongs.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A salary range of $45,000 - $55,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

As the eComm & Warehouse Manager for Sporting Life, you will ensure efficient handling, care, storage, and distribution eComm e orders and in-store warehouse operations

This role is key to driving service standards, leading our instore eComm & Warehouse teams, ensuring accurate, timely fulfilment of all online orders, and achieving Cartons per Hour productivity. By collaborating within the wider sporting life store network and our Store Support Centre, you will optimize workflow, improve fulfilment and merchandise receiving performance, and support company-wide objectives.

• Sets the standard for exceptional customer service for internal and external customers.
• Ensures high service levels throughout the entire eComm process, from order receipt to shipment.
• Monitors fulfillment performance and ensures timely resolution of customer-impacting issues, aiming for resolution within 24 hours.
• Has ownership and pride for each order shipped by ensuring the merchandise is a ‘new’ condition, free of all security tags and is exactly what the customer ordered.
• Monitors merchandise receiving performance and ensures timely resolution of issues, aiming for merchandise to be on the selling floor in our 24 hour standard.
• Coaches team members on delivering consistent, high‑quality service.

• Oversees all order processing, packing, and outbound shipment preparation, ensuring product care, accuracy, and strong visual presentation.
• Organizes, assigns, and monitors incoming eComm fulfillment requests, ensuring all quality and quantity standards are achieved.
• Investigates and resolves quantity or quality discrepancies; ensures appropriate adjustments are completed.
• Maintains efficient order processing and stock areas to ensure accessibility and operational flow.
• Ensures all operational reporting is completed accurately and within required timelines.
• Communicates daily with support teams and reports on productivity, challenges, and workflow improvements.
• Continuously looks for ways to improve fulfillment speed, accuracy, and efficiency.
• Oversees all receiving processes, and outbound shipment preparation, ensuring accuracy, and timely completion.
• Provide oversight and support of all stockrooms, ensuring merchandise is identified, easy to access, and organized.
• Optimize warehouse layout, storage systems, and slotting strategies to maximize space utilization and increase overall product capacity.
• Implement space optimization and capacity planning initiatives to support growing inventory volumes while maintaining efficient workflows.
• Apply lean warehouse principles and continuous improvement practices to enhance operational efficiency and reduce waste.

• Leads, motivates, and develops eComm & Warehouse associates…