Community Ambassador

The Community Ambassador serves as the primary face and voice of Heartwood. Acting with hospitality-minded warmth, this role ensures every resident, stakeholder, prospective homebuyer, or visitor experience deep community connection from their very first interaction. The Ambassador manages daily front-desk operations, provides administrative support to management, assists with community lifestyle programming, and maintains operational efficiency across administrative functions.

The Community Ambassador serves as the primary face and voice of Heartwood. Acting with hospitality-minded warmth, this role ensures every resident, stakeholder, prospective homebuyer, or visitor experience deep community connection from their very first interaction. The Ambassador manages daily front-desk operations, provides administrative support to management, assists with community lifestyle programming, and maintains operational efficiency across administrative functions.

• Greeting & Hospitality:
  Greet, assist, and provide a warm welcome to owners, residents, stakeholders, prospective buyers, and guests.
• Front Desk Operations:
  Responsible for front desk operations, which include handling phone calls, addressing email inquiries, and offering information about the Master Planned Community, Governing Documents, estoppel requests, design review application processes, amenities, and programs.
• Onboarding & Records:
  Assemble welcome packets for new residents and owners, create and organize records, and perform routine database updates and audits, including within the access control system.
• Event & Lifestyle
  
  Collaboration:
  
  Collaborate with the Lifestyle Director and key stakeholders in the planning, registration, organization, and implementation of community events and programs. Attend events and programs, interacting with attendees to foster positive relationships and collaboration.
• Meeting Preparation:
  Assists in the preparation and set-up of Board, Annual, and Committee meetings.
• Communications:
  Support in the drafting and distribution of the Association’s communications and newsletters.
• Management Reporting:
  Initiate preparation of management reports and inspection reports.
• Facilities & Inventory:
  Uphold facility cleanliness and presentable standards, monitor inventory, re-order supplies, and complete daily checklist procedures.
• Financial Processing:
  Process incoming mail, prepare accounts payable invoices with matching work orders and receiving tickets. Stamp/pre-code invoices for Manager approval.
• Cash Management:
  Maintains logs for cash transactions and sales, as applicable, preparing weekly bank deposits.
• Additional Duties:
  Other duties as assigned and required.

• Education & Experience:
  
  Associate degree with concentration in Business Administration, Hospitality, or equivalent combination of education and experience. 3 to 5+ years of related customer service or administrative experience preferred.
• Customer Service Excellence:
  Strong working knowledge of customer service and hospitality principles, with excellent interpersonal, office management, and phone communication skills.
• Software Proficiency:
  Intermediate computer literacy in Microsoft Windows/Office Suite and comfortable managing resident databases and access control systems.
• Administrative Capabilities:
  Self-starter with strong administrative background, basic bookkeeping skills, and the ability to prioritize work with minimal supervision.
• Must possess strong administrative background with basic bookkeeping skills.
• Three (3) to Five (5) plus years of related work experience.
• Preparation of Estoppels, Account reconciliation knowledge.
• Strong working knowledge of customer service principles and…