Principal AI Developer

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

OPENTEXT - L'ENTREPRISE DE L'INFORMATIONO

penText est un leader mondial dans le domaine de la gestion de l'information, où l'innovation, la créativité et la collaboration sont les éléments clés de notre culture d'entreprise. En tant que membre de notre équipe, vous aurez l'occasion de collaborer avec les entreprises les plus réputées au monde, de vous attaquer à des problèmes complexes et de contribuer à des projets qui façonnent l'avenir de la transformation numérique.

L'IA avant tout. Tourné vers l'avenir. Centré sur l'humain.

Chez Open Text, l'IA est au cœur de toutes nos activités : elle stimule l'innovation, transforme le travail et donne plus de moyens aux travailleurs du savoir numérique. Nous recrutons des talents que l'IA ne peut remplacer pour nous aider à façonner l'avenir de la gestion de l'information. Rejoignez-nous.

Your Impact The Open Text Cloud Services organization is seeking a Principal Artificial Intelligence Developer to join the Cloud Platforms & AI Operations team and serve as a technical authority and lead software or agentic AI systems and AI/ML Ops.

You will help shape and implement agent-based AI architecture, design and developing, take ownership of enterprise-scale agentic AI systems, influence AI technology direction, and operate at the forefront of applied AI and semi-autonomous systems.

This role is responsible for designing and developing a targeted, expanding fleet of interoperable, capable and performant AI agents against a well-defined roadmap that will transform IT Operations and IT Service Management speed, scale and efficiency for Open Text and clients, and for designing, deploying, managing, and supporting modern, scalable and secure AI/ML Ops infrastructure and workflows across public cloud environments.

You will help enable and achieve our vision to be the best Information Management company in the world—where information and AI elevate every individual and organization to be their best.

What the role offers AI Agent Research:
Evaluate emerging agent frameworks, model capabilities, software patterns, and research trends to guide strategic adoption.

AI Agent Architecture:
Define reference agent architectures, design patterns, and best practices covering LLM selection, reasoning, planning, prompting, state, memory, tool orchestration, identity, access, security, observability, evaluation, and autonomy.

AI Agent Design:
Translate business processes, rules, constraints, roles, performance thresholds, facts, and artifacts into agent requirements, patterns, and flows.

AI Agent Developing:
Design and implement complex AI agents (primarily Python) integrated with enterprise systems, APIs, and data platforms.

AI Agent Testing & Evaluation:
Perform functional and safety testing, regression testing, agent response evaluation, human-in-the-loop feedback, and automated quality metrics.

AI Agent Deployment & Governance:
Automate deployment, monitoring, and governance of AI agents in scalable cloud production environments.

AI Agent Troubleshooting:
Rapidly diagnose and resolve issues related to agent…