Sr. Site Reliability Administrator

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACTThe role Cloud Application Engineer/Site Reliability Engineer is to build solutions to enhance availability, performance, and stability of Open Text services as well as automating away repetitive work as part of a cloud dev ops organization. This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate  teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

WHAT

THE ROLE OFFERSCollaborate with Agile squads, developers, business partners, and sustain teams to define technical requirements and enhance operational readiness through effective logging, monitoring, and metrics solutions.

Design and implement proactive monitoring, alerting, and observability capabilities to reduce incidents and improve system reliability.

Provide advanced production support, troubleshooting, and incident management while meeting established Service Level Agreements (SLAs).Take ownership of the incident resolution process, including root cause analysis (RCA), SWAT investigations, and preventive action planning.

Partner with development teams to drive system stability, defect remediation, production readiness, and smooth transitions into sustainment.

Develop, maintain, and execute operational runbooks, support procedures, and best-practice patterns for production environments.

Work with business and IT stakeholders to create real-time monitoring, alerting, and KPI dashboards based on business transaction tracking.

Lead performance analysis and provide technical guidance on system optimization, issue resolution, and application reliability improvements.

Collaborate with application owners and cross-functional teams to mitigate risks, remediate audit findings, validate deployments, and ensure operational compliance.

Support a 24x7x365 environment through on-call rotations, shift coverage, knowledge-sharing initiatives, team backup responsibilities, and continuous training activities.

WHAT YOU NEED TO SUCCEEDStrong expertise in Linux systems administration, scripting, and troubleshooting complex production environments using languages such as Shell, Python, Perl, or JavaScript.

Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud) and modern platform technologies including Kubernetes, Cloud Foundry, BOSH, Docker, and other containerization solutions.

Solid understanding of microservices architecture, RESTful APIs, API gateways (e.g., Apigee), and authentication standards such as OAuth 2.0.Experience designing and maintaining CI/CD and automation pipelines using tools such as Ansible, Rundeck, Argo CD, or similar Dev Ops technologies.

Strong knowledge of middleware and application platforms including Apache, Tomcat, Spring Framework, and Java-based enterprise applications.

Experience supporting distributed systems, high-volume web applications, message brokers (Kafka, RabbitMQ), search platforms (Elasticsearch, Solr), and both relational and No

SQL databases.

Deep expertise in observability,…