Sr. IT Software Developer

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At Open Text, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACTWe are seeking a Senior Software Developer to support and enhance critical customer service and service management platforms, including Service Now, Siebel CRM, Oracle B2C Service, and other enterprise applications such as Zendesk and Open Text Service Management. This role is responsible for day-to-day operational support, solution enhancements, reliability improvements, and system integrations. The successful candidate will excel at troubleshooting, documentation, solution design, and implementation of scalable enterprise solutions.

Data migration initiatives may become part of the role in the future but are not an immediate primary responsibility.

WHAT

THE ROLE OFFERSOpportunity to support and enhance mission-critical enterprise applications, including Service Now, Oracle B2C Service, Siebel CRM, Zendesk, and Open Text Service Management.

Play a key role in resolving complex technical challenges and driving operational excellence across customer-facing platforms.

Design, develop, and implement application enhancements that improve system performance, scalability, and reliability.

Work on enterprise integrations using REST APIs, web services, and middleware technologies across a diverse technology landscape.

Collaborate with cross-functional teams, including infrastructure, database, security, and external vendors, to deliver business solutions.

Lead modernization and automation initiatives that improve efficiency and reduce operational overhead.

Influence application architecture, technical design decisions, and best practices for enterprise systems.

Expand your technical expertise while contributing to continuous improvement, release management, and digital transformation initiatives.

WHAT YOU NEED TO SUCCEED8+ years of enterprise software development and application support experience.

Hands-on experience with one or more of Service Now, Oracle B2C Service, Siebel CRM, Zendesk, or Open Text Service Management.

Strong knowledge of enterprise application architecture, REST APIs, web services, relational databases, SQL, troubleshooting, and root cause analysis.

Excellent technical documentation and communication skills.

Experience working within Agile delivery environments.

Preferred Qualifications Experience supporting multiple customer service or ITSM platforms.

Experience with Python, JavaScript, Power Shell, automation, and Dev Ops practices.

Experience with cloud-based SaaS platforms and enterprise integrations.

Data migration experience considered an asset.

One Last Thing Open Text is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us on our mission to drive positive change through privacy, technology, and collaboration. At Open Text, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

Open Text's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching Open Text's vibrant workplace.

Compensation:
At Open Text, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring…