Director, Operations & Logistics

DIRECTOR, OPERATIONS & LOGISTICS

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Woman-run and owned since 1989, Title Nine has been outfitting and inspiring women to take risks both big and small, lead in their communities, and seek their own adventures.

$/yr - $/yr

T9 is looking for a Director, Operations and Logistics to join our team. Reporting directly to our CFO/COO, the Director, Operations and Logistics will be responsible for taking Title Nine’s company strategies and turning them into actionable operating efficiencies in our Distribution Center while also providing oversight to our Customer Support Team. With an overall focus on operational excellence, inventory integrity, and continuous improvement, the Director, Operations and Logistics you will be hands‑on owning the full lifecycle of goods – from inbound receipt to final‑mile delivery, while providing support, resources, and knowledge to your team.

This is a full‑time (Mon‑Fri), on‑site role working primarily at our Distribution Center in Richmond, CA, with regular weekly visits to our Company Headquarters in Emeryville, CA.

• Establish and execute the strategic direction for Title Nine’s distribution, warehousing and logistics functions, ensuring efficient and effective processes.
• Collaborate with Title Nine’s leadership team to provide expertise and guidance on supply chain activities.
• Drive operational efficiency in the DC by optimizing labor planning, warehouse organization and inbound and outbound logistics.
• Ensure departmental goals, budgets and project plans are inline with company goals and objectives, with heavy emphasis on reducing cost per shipment and improving order cycle time.
• Partner with other departments (e.g. Marketing, IT, Inventory Planning, Finance) to deliver operations resulting in a best‑in‑class experience for our customers.
• Leverage systems (WMS/ERP), processes, documentation and metrics to lead, empower, mentor and coach the DC and Customer Support leadership through day‑to‑day activities.
• Track, record and analyze daily / weekly / monthly key performance metrics vs plan. Adjust operations as necessary to ensure that the Operations function contributes to achieving company goals.
• Own vendor relationships and negotiate key contracts related to Fulfillment (e.g. warehouse supplies), Logistics (e.g. small parcel carriers) and Customer Service (CX Platform).
• Oversee all domestic inbound transportation, outbound parcel/LTL shipping and returns freight, including developing routing, packaging and ship method strategies that balance cost and customer satisfaction.
• Own and analyze total freight spend; identify drivers of cost increases and recommend corrective actions.
• Design and implement an inventory control strategy (including cycle counting programs) that reduces discrepancies, improves accuracy and strengthens operational efficiency.
• Partner with the IT department to troubleshoot operational issues and drive technology enhancements, automation opportunities, and system improvements that increase scalability and efficiency.
• Provide high level oversight to the Customer Service function, ensuring the team has the necessary resources and support top‑level customer experience.
• Perform additional related duties as assigned.

• 10+ years of related experience, including 3+ years in leadership. Previous experience in a high volume warehouse, distribution center, or e‑commerce fulfillment environment is required.
• Extensive knowledge of principles, procedures and best practices in logistics, distribution, warehousing, inventory control, and returns processing.
• Ability to work at a “hands‑on” level, problem‑solving and supporting the daily DC operations, while also bringing a strategic point of view for overall operational excellence and mid to longer term resource allocation and prioritization.
• Strong proficiency in Warehouse Management Systems (WMS) and ERP logic.
• A customer‑centric mindset that understands how DC performance directly impacts the end user.
• Strong management and leadership skills with a track record of successfully developing high‑potential…